Strays follows Shannon Ross the new executive director of the Hamilton East Animal Shelter, where she is boss to an eclectic staff. Now in her 30s, Shannon is ready for a change and new challenges. She's putting Toronto in the rearview to focus on her new job, new relationships, reuniting with family and learning more about herself. Shannon's trademark positivity is put to the test as she manages an oddball team, including her apathetic cousin Nikki, her over-eager animal care manager Kristian, her overly sheltered office manager Joy and the building's maintenance guy Paul, whose straight-faced prison humour keeps everyone on their toes.
Shannon throws a birthday party for Hamilton East Animal Shelter's oldest cat; Nikki swoops in to save the day when Joy ruins her brand-new work computer.
Shannon makes a tough decision when a young girl falls in love with her cat. Nikki uses Kristian's eavesdropping against him and Paul's involvement in a crime hits close to come for Hugh and Liam.
Shannon enlists her new neighbour, a reporter, to do a story on the shelter as Paul reluctantly agrees to give Kristian a tattoo.
Shannon invites a much-too-critical Aunt Peggy to Nikki's trivia night. Kristian worries that Joy is too naïve to navigate the world of online dating.
Shannon's friendship with Lara seems unrequited. Paul learns a lesson when Nikki borrows his van and Kristian inadvertently helps Ravi get over a deep-seated fear.
Shannon goes on a date with Max's dad but discovers he may be too fatherly. Kristian's efforts backfire when he micromanages Nikki.
Shannon attempts to keep Nikki out of trouble with Uncle Russ and Aunt Peggy. Joy encourages Paul to pursue the arts.
Shannon tries to build a more inclusive culture at work. Lara interferes in a radio contest Joy is trying to win.
Max misunderstands Shannon's dating advice. Paul's loose lips land Kristian an unexpected date.
Shannon makes Hugh and Liam an offer that calls her relationship with Jeffrey into question. Nikki is closely connected to her new friend, and Joy helps Paul send a care package to his daughter.
Shannon contends with an unwanted guest in the HEAS parking lot, then struggles to balance her commitment to community with her desire to impress a new board member, Tonya.
Shannon struggles to set boundaries with Tonya as they collaborate on the newly-minted Gran-Paws program. Travis' dog goes missing, and Nikki discovers a new talent.
Shannon considers reconnecting with her birth mother, then brings Joy along for a meeting with a potential donor. Kristian helps Paul connect with a childhood hero.
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Shannon makes an appointment with Kristian's therapist. Lara advises Joy to keep her emotions in check at work, and Nikki begrudgingly lets Peggy assist with dog grooming.
Shannon and Joy co-host a reality TV finale party. Nikki hates on Paul's new partner, and Kristian and Liam help Lara weigh the pros and cons of dating Ravi.
Shannon discovers something unexpected when she directs Travis in a video for the shelter's Gran-Paws program. Liam and Nikki convince Paul to chase his dream, while Joy keeps a secret from Lara.
Shannon looks to impress at a Gran-Paws shelter visit, but a text mishap threatens to derail her day. Kristian is forced to un-book a special day off, causing Peggy to come to his defense.
Shannon makes a surprise visit to Doris' house when Travis heads out of town. Liam helps Paul with another land deal. Lara and Kristian try to impress Lara's overbearing dad.
Shannon gets caught between Travis and his past. Kristian seeks a promotion, and Nikki brings Joy along when she goes apartment hunting.
Shannon secretly wants a community service award for her work. Nikki and Jared's business battle gets personal. Lara surprises Kristian with an unexpected gift.